Reference

Privacy Policy for Indonesian Accounts

We keep this page focused on what we collect, why we collect it, and how you can ask us to change it.

DANAOVOGoPayQRIS
zeus007 Privacy Policy for Indonesian Accounts
CONTACT PATHS

Ways to contact us on privacy

If you want to change a privacy detail, we give you three direct paths: live chat, email, and the in-account request form. Open Account > Privacy Center > Request Changes, then attach the email address on file and the payment rail you last used, such as DANA or QRIS. Our team reads these requests during posted hours, and the same case number follows your chat or email thread so you can track what happened.

Team online

Live Chat

Use live chat from the account panel between 09:00 and 21:00 WIB. We can confirm stored data, explain a request step, and note whether your login history needs a fresh check after a new device sign-in.

Email

Send [email protected] with your registered email, request type, and the last payment rail you used. We use email for corrections, access requests, and follow-up when you need a written record.

Account Form

Open Account > Privacy Center > Request Changes to submit a correction, deletion, or access request. The form captures time stamps automatically, which helps us match your request to login logs and support history.

HANDLING RULES

How we handle your data

We keep our privacy handling simple: collect the minimum, store it only as long as needed, and limit access to staff who work on your case.

Minimum Collection

We record registration details, device signals, and transaction references because those are the fields needed to run an account and resolve support questions. We do not keep more detail just because it is available.

Cookie Memory

Our cookies keep you signed in, remember the language you selected, and restore the last page you opened. On Android or iPhone, you can clear them in Chrome, Safari, or your browser settings.

Login Checks

If we see a login from a new phone or desktop, we may ask you to confirm the account before showing privacy data. That extra step helps us block someone who does not control your email or phone.

Retention Window

We keep support chats, login logs, and payment references only while they are needed for account control, dispute handling, or legal storage periods. Once the reason ends, we remove or anonymize the record where allowed.

Change Requests

If your phone number, email, or address changes, send one request through the account form or email. We update the record after verification, then confirm the change in the same thread so you have a paper trail.

Access Requests

You can ask what data we hold, ask for a copy, or request deletion where the law allows it. We answer through the same channel you used, and we keep the request tied to your account ID for traceability.

Privacy questions we hear most

These are the questions we hear when someone wants to check how we keep account records, payment traces, and device logs. The answers stay short so you can see what data stays in our systems, what you can ask us to change, and which request paths to use from phone or desktop. If local law changes what we may keep or delete, we follow that rule and explain the result in plain language.

We collect the details needed to create and protect the account: name, contact information, login history, device signals, and the transaction reference from DANA, OVO, GoPay, or QRIS if you use one.

We keep payment references, status records, and related support notes. We do not need your full wallet password or card secret; those stay with the payment service, while we retain only the fields needed for records and checks.

Send a request by live chat, email, or the account form. Use the email on file and mention whether you want account, login, or payment records so we can pull the right file faster.

Yes, where local law allows it. We can correct contact details and review deletion requests after identity checks, then tell you what was changed, what was kept, and why any record had to stay.

They do. Cookies remember your session, language, and the page you last opened, whether you use Chrome on Android, Safari on iPhone, or a desktop browser. You can clear them in browser settings at any time.

Use live chat from the account panel, email [email protected], or open the Privacy Center request form. Include your registered email and any recent login or payment reference so we can verify the request.